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John Hitzfelder

Permanent Address:

2225 1st Ave #308

Seattle, WA 98121

(206) 972-3632

Email user name john.hitz  On service gmail.com

 

 


Skills               Server Administration of Windows, Exchange, Veritas

                        PC Troubleshooting – Windows 95/98/NT/2000/XP via phone or remote

                        Cisco router and switch operation

                        Programming with Access, Visual Basic, and Perl

                        LAN Troubleshooting, install and cabling

                        Excellent customer communication skills

 

Education        B.S., Aerospace Engineering, University of Texas at Austin, 12/91

            Cisco Certified Network Associate (CCNA) 10/2001.

                        Microsoft Certified Professional.  Windows 2000 Server & Professional

                        A+ PC hardware/software CompTIA certification

           

November, 2000 to present

Network Administrator, Seattle, WA & Ketchikan, AK

Designed and supported LANs and WANS with Windows 2000 Server and 4 to 50 client PCs.  Linked multiple sites through Virtual Private Networks.  Trained personnel for network environment.  Developed security plan, configured Linux firewall, and Norton enterprise-wide anti-virus.  Utilized Microsoft Software Update Services with Group Policy to automate patching.  Migrated networks to Windows 2000.  Continue to provide desktop support and remote administration services with terminal services through firewall.  

 

April, 2004 to present

 

Network Operations Technician, Seattle, WA.

Support and maintain over 75 Windows servers and associated services in 6 global data centers.  Utilize remote management software.  Troubleshoot and diagnose network problems and work with network provider to restore service.  Build new servers and install software.

 

November, 2000 to November, 20001

 

Internet Technician, Ketchikan Public Utilities, Ketchikan, AK

Final Technical support for startup Internet Service Provider for dialup, DSL,  and domain accounts..  Maintenance of Apache and Postfix configuration for domain hosting.  Maintained ISP and utility websites.  Developed web services such as webmail and domain hosting.  Wrote customer instructions for dialup and email accounts, loading web pages and additional services.

 

April, 1999 to August, 2000

 

 

Information Analyst/Programmer, Solectron, Austin, TX.

Provided financial managers with custom databases and reports.  Developed database to track all production and inventory on site, combining inputs from 5 different sources to track labor time spent on over 10,000 products through 30 manufacturing processes.  Made reports available over company network with user-friendly interface using Microsoft Access and Visual Basic.

 

July, 1997 to October, 1998

 

Chemical Process Electrician, Ashland Chemical, Austin, TX

Operated and maintained chemical distribution systems for semiconductor chip manufacturer Samsung.  Responsible for troubleshooting over nightshift.  Installed and customized inventory database using Microsoft Access.

 

February, 1995 to May, 1996

Manufacturing Technologist, Applied Materials, Austin, TX

Assembled and tested valve modules of valve products for semiconductor chip manufacturing equipment.  Designed manufacturing tools for assembly and test of valve modules.